Troubleshooting
What to do when prices don't load, your cart is locked, Swyp can't sign in to a supplier or you no longer have access.
Prices don't load
If you see Prices unavailable or Comparison incomplete on a product page, Swyp couldn't reach one or more suppliers for a moment.
- Click Reload prices.
- If that doesn't work, refresh the connection with that supplier.
- If the problem persists, contact us.
A product doesn't go into your cart
If you see Could not add to cart. Please try again., try again. If it keeps happening with one supplier, refresh the connection with that supplier.
Your cart is locked
If you see Cart Temporarily Locked, Swyp is still placing an order for your practice. Wait until it has been placed; this usually takes only a moment. In the meantime, don't place that order yourself on a supplier's website. See Ordering.
Swyp can't sign in to a supplier
If you get a message that a supplier couldn't authenticate, the password Swyp has stored is no longer correct. Update it as described in Change your sign-in details.
The same product is in two carts
Swyp warns you at checkout. Remove the product from one supplier, or you'll order and pay for it twice. See Checkout.
Your invoice is overdue
Swyp shows a message with a button to pay your invoice right away. If something about the invoice is wrong, start a chat with us.
You no longer have access to your practice
If you see Practice Access Disabled, contact us at team@swyp.be.
You can't sign in anymore
On the sign-in screen, click Forgot password? and choose a new password. See Getting started.
Is your problem not listed here? Contact us.
Read next
New to Swyp? Try it free for 30 days. Create an accountSee pricing
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